You have 7 days to return an order after receiving it (if it is broken)
All returns MUST be in their original condition - please contact us before returning an item.
Unless arrangements are made with us, you cover the cost of the return. All returns must be sent tracked.
If you change your mind, you have 24 hours to cancel an order. please contact us before hand.
Please note that exception may apply for the return of certain custom-made, hygienic and other products.
Broken items need to be declared by the next day from the delivered date.
If you have any questions please contact us.
All collaboration sales are final. We are unable to cancel or refund any collaboration orders.
Contour and More Cosmetics reserve the right to refuse refunds at any time.
Contour and More Cosmetics reserve the right to cancel orders at any time.
Instructions for returning goods
If you wish to make a return, send us an e-mail, or a message through Tictail Talk containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form
Ship the items for return within 7 days of the date of the notification
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging
If possible, please provide us with a tracking number for the return shipment.
if a returned item is shipped international, mark as "RETURNED GOODS" to avoid any customs charges. we are not responsible for any charges imposed on packages returned by customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
If the product or the packaging is used damaged, we reserve the right to deduct any depreciation in value when refunding the product.
As the nature of our product and due to it being hand made please allow a total of 28 working days for you order to reach you.
Other inquires: firstname.lastname@example.org
Order Inquires: email@example.com